Terms of sale and use

You must use the site lawfully, provide accurate information and not attempt to compromise its security, operation or the rights of others. We may restrict access or cancel fraudulent or abusive activity.

We take reasonable care to present products, ingredients, formats, images and availability accurately. Colours and proportions may vary by screen and production lot. Always read the received label and consult a qualified veterinarian when your animal’s health requires it.

Site content is informational and is not a substitute for veterinary diagnosis, treatment or advice.

Prices appear in the selected currency. Applicable taxes, discounts and shipping fees are itemized before payment. A promotion is subject to its dates, criteria, exclusions and usage limits and cannot be combined unless stated otherwise.

We may correct an obvious pricing or description error before shipment. We will offer to confirm the corrected price or cancel the order with a refund.

Receipt of an order is not final acceptance. An order is accepted when payment is confirmed and preparation begins. We may decline or cancel for unavailability, error, suspected fraud or shipping restrictions.

Payments are handled by the provider shown at checkout. You confirm that you are authorized to use the supplied payment method.

The Shipping, returns and refunds policy forms part of these terms. Risk of loss transfers according to mandatory law and carrier terms without limiting statutory consumer rights.

You are responsible for keeping login credentials confidential and must report unauthorized access. Order and security emails are required for the service. Promotional messages remain optional.

Newsletter signup and cart reminders are optional and require the consent shown at signup or checkout. You may unsubscribe from marketing messages at any time without interrupting essential order communications.

Points and tiers shown in the portal are calculated under the current rules from eligible paid orders. Every reward must be verified against the loyalty ledger before a unique coupon is issued. Rewards have no cash value, are non-transferable, may expire and may be corrected after a return, refund, fraud, error or cancellation. Material promotion or reward terms are disclosed before use.

The brand, logo, text, illustrations, photographs, interfaces and other content belong to Sven & Toffee or their owners. No rights are granted beyond personal use of the site for shopping.

To the extent permitted by law, Sven & Toffee is not liable for indirect or unforeseeable losses or use contrary to instructions. Nothing in these terms limits mandatory consumer warranties, remedies or rights.

These terms are governed by the laws of Québec and applicable federal laws of Canada. Disputes are submitted to competent courts, subject to mandatory consumer rights.

The version displayed when an order is placed applies to that purchase. We may update these terms to reflect our services or the law; the updated date appears at the top of the page.